Shipping Update

We're Not Shipping Orders Right Now

All online orders are in-store pickup only at our Knoxville store. We'll update this page when shipping is available again.

How In-Store Pickup Works

  1. Shop online

    Browse and add items to your cart at our online store.

  2. Choose in-store pickup

    Select pickup at checkout and complete your order.

  3. Pick up at the store

    Stop by during store hours to collect your order.

Pickup Location

Smart Toys & Books
9700 Kingston Pike, Ste 12
Knoxville, TN

Get Directions →

Store Hours

Mon–Sat
10am–7pm
Sunday
12pm–6pm

Questions?

Call us about your order, pickup, or a return.

(865) 394-6060

Returns & Exchanges

Please Bring Your Receipt

A receipt is required for all returns and exchanges.

Don't have it? If you're a loyalty program member, we can look up your purchase in our system — just ask an associate at the counter.

Within 30 Days

Full Refund

A full refund may be issued when merchandise is returned in its original condition, with all packaging intact, within 30 days of receipt.

Within 90 Days

Store Credit

If the 30-day return window has passed, store credit may be issued for eligible merchandise up to 90 days from the original purchase date.

Final Sale

No Returns

Sale items and discounted merchandise are considered final sale and may not be returned for any reason.

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Shipping Update

Online Orders Are In-Store Pickup Only

We're not shipping orders at this time. You can still shop online — just choose in-store pickup and grab your order at our Knoxville store.